Installed Base Asset Components

If you're an Oracle Cloud customer that uses Installed Base Assets for processes such as Supply Chain, Service Logistics, Service Contracts, or IOT, you can opt-in to use the same asset model for your service request and work order processes.

Your users can register products as installed base assets using the asset-register flow in the Digital Customer Service reference implementation. Users access the flow by clicking the Register Product button on the Registered Products view. You can only register products that have been configured to allow tracking as assets.

Note: Assets and product registrations are Oracle Fusion Installed Base Assets.

Account managers can view and manage all assets associated with the account that they manage. Non-account manager users can only access and manage assets that they have registered themselves.

Users can do the following with registered products:

View a list of product assets
Register a product asset
View the details of a product asset
Update the product asset description
See knowledge articles associated with a product asset
See service requests logged against a product asset
Create a new service request against a product asset from the product asset details page

Users access the list of registered products by clicking the Settings and Actions menu, and selecting the Registered Products option from the drop-down list.

The following table describes components specific to asset registration.

Component Name	Description
Asset List	Lists the Installed Base Assets of Digital Customer Service self-service users. Users can register products as installed base assets using the asset-register flow in the Digital Customer Service Reference Implementation, by clicking the Register Product button on the Registered Products flow. Only products that have been configured to be tracked as assets can be registered.
Asset Register	Enables a self-service user to register an Installed Base Asset in the Digital Customer Service application.
Asset Detail	Enables a self-service user to view details and update the description of the registration of an Installed Base Asset in the Digital Customer Service application.

How Digital Customer Service User Roles are Used by the Installed Base Asset Components

Here's a list of the roles required for registering products and what each role can do:

Role	Definition
Account Manager	Can view and manage all assets associated with the account being managed.
Non-Account Manager User	Can only access and manage assets that they have registered.
B2C User	Can register and manage assets.