Overview of the Digital Customer Service Experience with REST APIs

Find information in this chapter on implementing and configuring your Oracle Digital Customer Service experience using REST APIs.

You will get to know the details on how to develop, configure, manage, and administer an Oracle JET-based customer service application. Also, you will learn how to set up and work with the additional features in Oracle Fusion Service. For more information about Oracle Fusion Service, refer to the Related Topics.

A significant part of implementing your Digital Customer Service experience using REST APIs relies on Oracle JavaScript Extension Toolkit (Oracle JET). Oracle JET is a collection of JavaScript libraries and functions used to develop client based applications. Your implementation will leverage Oracle JET libraries and development best practices to provide service lifecycle, knowledge management, and products association with service requests and user management request and approvals. For more information about Oracle JET, refer to the Related Topics.

The topics in this chapter describe how to build an application purely based on JavaScript using Oracle JET, consuming data from Oracle Fusion Service using REST APIs.