1. Implementing Digital Customer Service
  2. Set Proxy User Credentials

Set Proxy User Credentials

Complete the configuration of the proxy user configuration data for the Self-Service Optimization feature, you need to set the user credentials for the proxy users.

  1. Sign in to Fusion Service as an administrator or setup user.

  2. In the Setup and Maintenance work area, go to the following:

    • Offering: Service.

    • Functional Area: Digital Customer Service.

    • Task: Manage Proxy User Configuration Data.

  3. Locate any line referencing the following proxy user keys:

    • PUK#_ANONYMOUS_USER

    • PUK#_SELF_SERVICE_USER

    • PUK#_SELF_SERVICE_ACCOUNT_ADMIN

  4. Do the following with each of the three user keys:

    1. Select the entry, then from the Actions menu, click Edit.

    2. In the Edit Proxy User Configuration Data workspace, enter the Proxy User Name if it's different from the default name.

      Note: It's recommended that you retain the proxy user names.

    3. Enter the password for the proxy user.

    4. Click Save and Close.

Since the same proxy user key is used by multiple URLs, you can edit any one URL that uses this proxy user key to set the proxy user credentials associated with that key.

Note: Proxy user configuration data is cached for a duration specified by the SVC_CSS_PUDS_CACHE_DURATION profile option.