1. Implementing Digital Customer Service
  2. Validate Self-Service Optimization Setup

Validate Self-Service Optimization Setup

Once you've enabled Fusion Service, you can validate to make sure its been set up correctly.

You can use a set of validation checksFunctional Setup Manager by providing certain basic configuration parameters. The checks are grouped by task and have a set of tests associated with them. Some tests requires you to enter parameters. If so, the Supply Parameters tab is enabled. The Test Results tab is enabled once all required parameters have been populated.

Here's an overview of all the tests you can run:

Validate Self-Service Optimization Tests

Setup Task Tests Description
Set Profile Options for Self-Service Optimization Verify profile option: SVC_CSS_USE_FA_AS_IDP Verifies the value of the SVC_CSS_USE_FA_AS_IDP profile option.
Verify profile option: FND_IDP_PROXY_USER_WHITELIST Verifies the value of the FND_IDP_PROXY_USER_WHITELIST profile option.
Verify profile option: ORACLE.ADF.VIEW.ALLOWED_ORIGINS Verifies the value of the ORACLE.ADF.VIEW.ALLOWED_ORIGINS profile option.
Verify profile option: CORS_ACCESS_CONTROL_ALLOW_HEADERS Verifies the value of the CORS_ACCESS_CONTROL_ALLOW_HEADERS profile option.
Configure the Client ID and Client Secret Get IDCS client access token Retrieves the client access token for use in other tests.
Create Groups in Oracle Identity Cloud Service Verify customer self-service user group in IDCS Verifies that the Customer Self-Service User group is available in Identity Cloud Service.
Verify customer self-service account administrator group in IDCS Verifies that the Customer Self-Service User group is available in Identity Cloud Service.
Set Proxy User Credentials Get IDCS user access token Retrieves the user access token for use in other tests.
Verify IDCS and Fusion Service integration Verifies the Identity Cloud Service and Fusion Service Integration.
Verify anonymous proxy user setup Verifies the Anonymous Proxy User setup.
Verify customer self-service proxy user setup Verifies the Customer Self-Service Proxy User setup.
Verify customer self-service proxy account administrator setup Verifies the Customer self-service proxy account administrator setup
Get categories as anonymous user Verifies the categories are available to an anonymous user

Run Pre-Validation Setup in IDCS

  1. Log in to IDCS as the Administrator user.

  2. Click the Navigation drawer and then expand the Applications list.

  3. Search for Proxy User Data Service App and select it.

  4. Select the Configure tab, and expand the Client Configuration menu item.

  5. In the Authorization area, select the Resource Owner along with the already selected Client Credentials option for Allowed Grant Types.

  6. Click the Test Results step.

Run Validations Tests in Fusion Service

  1. Sign in to Fusion Service as an administrator or setup user.
  2. In the Setup and Maintenance work area, go to the following:
    • Offering: Service.
    • Functional Area: Digital Customer Service.
    • Task: Validate Self-Service Optimization Setup for Digital Customer Service.
      Note: To show this task, you may need to select All Tasks from the Show drop down list.
  3. On the Select Test page, select the tests that you would like to run.

    If a given test request requires parameters, the Supply Parameters step will be enabled.

  4. If required, enter parameters in the Value field on the Supply Parameters page.
    Note: The Supply Parameters step is only enabled if parameters are required for the chosen test.
  5. Click the Test Results step.

    The tests are automatically run and the results displayed. You can return to the Select Test page as often as necessary until you've fully performed your validations.

Run Post-Validation Tests in IDCS

  1. Log in to IDCS as the Administrator user.

  2. Click the Navigation drawer and then expand the Applications list.

  3. Search for Proxy User Data Service App and select it.

  4. Select the Configure tab, and expand the Client Configuration menu item.

  5. In the Authorization area, deselect the Resource Owner option for Allowed Grant Types.