1. Implementing Digital Customer Service
  2. Use Custom Job Roles

Use Custom Job Roles

This topic describes how to use custom job roles in Digital Customer Service.

Note: This step is optional for advanced setup of your application.

There are many reasons why you might create a custom job role for Customer Self-Service users. One possible reason is when you create a custom object and want to assign privileges to that object.

To assign custom job roles for use in Digital Customer Service:

  1. Create a custom role by making a copy of one of the following predefined roles:

    • Customer Self-Service User

    • Customer Self-Service Account Administrator

  2. Set the value of the appropriate Digital Customer Service profile option to the name of the custom role you created. The following profile options can be set to the name of the custom role:

    • SVC_CSS_USER_ROLE_COMMON_NAME If the value of this profile option is set to the name of a custom role, then all Customer Self-Service Users will be assigned this role when they're provisioned.

    • SVC_CSS_ACCT_ADMIN_ROLE_COMMON_NAME If the value of this profile option is set to the name of a custom role, then all self-service users who are assigned the Customer Self-Service Account Administrator role will receive this custom role.

    For more information about setting profile options, refer to the Configuring Profile Options topic.

    Note: If you update these profile options to specify a custom role once your Digital Customer Service application is in use, you must perform a mass update of any existing users from the old roles to the new roles.

For each custom job role you create, you also must create a group in Identity Cloud Service. The external ID of the IDCS group you create must match the code of the Fusion Service custom job role that you created. For more information about creating IDCS groups, refer to How do I configure DCS profile options?.