Work Order Components

This topic lists and describes work order components.

The following table describes components specific to Work Orders. It also lists the restrictions associated with the component and any additional configuration required.

Note: To use work orders in your Digital Customer Service application, you must first complete the setup of either general work orders or Oracle Field Service work orders with Fusion Service. For more information, refer to the following guides:

Component Name	Description
Work Order List	Displays a list of work orders to the account user in a preconfigured Oracle Visual Builder list view. The presentation of a row can be edited. Provides the capability to search for a work order and sort the list of work orders.
Work Order Data	Displays the summary details of a work order. Provides the capability to update contact information, add a message for the technician, reschedule a work order and cancel a work order. It also provides information about the technician and displays the technician's location. Note: Self-Service users can only reschedule Oracle Field Service work orders, not generic work orders.