Service Requests Components

This topic lists and describes service requests components.

The following table describes components specific to Service Requests. It also lists the restrictions associated with the component and any additional configuration required.

Component Name	Description
Download Attachment	Enables the Service Request Attachment List to support downloading of the listed attachments.
Linked Text	Replaces a text field with references to service requests with links to the details page for the service request, and creates links to Knowledge Management articles. For example, "SR1234567890" in the Field value would be replaced with a link to the details page for service request number 1234567890.
Service Request Creator	Displays the service request creation form and the functionality required to allow users to create Service Requests.
Service Request Data	Displays the summary details of a service request. For the Service Request Data component to render a valid service request, it must be mapped to the input page serviceRequestNumber parameter. This parameter is a required parameter and has to be wired to a valid service request number by the calling page navigation.
Service Request File Attachment	Lists service request file attachments and allows the user to edit the description or add new file attachments. For the Service Request File Attachment component to render a valid service request, it must be mapped to the input page serviceRequestNumber parameter. This parameter is a required parameter and has to be wired to a valid service request number by the calling page navigation.
Service Request List	Displays a list of service requests to the account user in a preconfigured Oracle Visual Builder list view. The presentation of a row can be edited.
Service Request Message Creator	Provides functionality to allow new messages to be added to a service request.
Service Request Message List	Displays the messages that are associated with a service request.
Service Request URL Attachment List	Lists service request URL attachments and allows the user to edit the description or add new URL attachments. For the Service Request URL component to render a valid service request, it must be mapped to the input page serviceRequestNumber parameter. This parameter is a required parameter and has to be wired to a valid service request number by the calling page navigation.