Activate the Fusion Service to Social Cloud Integrations

After you configure your connections, you must then activate these integrations:

• Social Cloud Conversation to Fusion Service

  This integration creates Fusion Service social post records from Social Cloud conversation record and its related posts by mapping the object attributes of the two applications. Fusion Service further processes the social posts to create service request and service request messages.

• Fusion Service Service Request to Social Cloud

  This integration updates the Social Cloud conversation object with the service request details.

• Fusion Service Reply to Social Cloud

  This integration updates the Social Cloud conversation with the response from Fusion Service user to the social customer. Social Cloud in turn sends the response to the customer on the social network.

• Fusion Service Update SR to Social Cloud

  This integration updates Social Cloud conversation with the Fusion Service service request number.

• Fusion Service Sync SR to Social Cloud

  This integration updates the Social Cloud conversation with the service request reference number from Fusion Service. It's called when a Fusion Service user sends a response.

Here's how you activate the integrations:

1. Sign in to the Integration Cloud application using your integration user credentials.

2. Click the Integrations icon on the home page.

3. Search for each integration by its name.

4. Click the Activate button on each integration.

5. Select the Enable detailed tracing option, and click Activate on the confirmation dialog box.

6. Ensure that the flow has been activated successfully.

7. Repeat the previous steps for each integration.