1. Implementing Service Center with the Classic User Experience
  2. Activate the Connections to Fusion Service and Social Cloud

Activate the Connections to Fusion Service and Social Cloud

After you download the package and import the SSL certificates, connect to Fusion Service using the sales adapter. The procedure for importing the adapter is described in the topic "Creating an Oracle Sales Cloud Adapter Connection", available at https://docs.oracle.com/en/cloud/paas/integration-cloud-service/icssc/index.html.

Configure the Connection to the Fusion Service Instance

Here's how you configure the connections to your Fusion Service instance.

  1. Sign in to the Integration Cloud application using your integration user credentials.

  2. Click the Connections icon on the home page.

  3. Ensure that Oracle Fusion Service is listed on the connections page.

  4. Click Oracle Fusion Service to view the details.

  5. Click Configure Connectivity and enter the following information in the Connection Properties dialog box:

    • OSC Service Catalog WSDL URL: Enter the service catalog URL on your Fusion Service instance

    • (Optional) OSC Event Catalog URL: Enter the event catalog URL on your Fusion Service instance

  6. Click OK.

  7. Click Configure Security and enter the following information:

    • Security Policy: Enter Username Password Token.

    • User name: Enter the integration user name.

    • Password: Enter the password for the integration user.

    • Confirm Password: Reenter the password.

  8. Click OK.

  9. Click Test on the Actions bar of the service application page.

  10. Ensure that the connection test is successful and the status meter shows 100%.

  11. Click OK.

Configure the Connection to Social Cloud

Here's how you configure the Oracle Social Cloud connection:

  1. Sign in to the Integration Cloud application using your integration user credentials.

  2. Select Connections and then create a new connection for Oracle Social Cloud.

  3. Enter the connection details from this table:

    Section

    Details

    Connection Properties

    • Connection Type: REST API Base URL

    • TLS Version: Not Applicable

    • Connection URL: https://srm-api-temp.slc05hpo.oracle.com

    Security

    • Security Policy: OAuth Custom Three Legged Flow

    • Authorization Request: Enter the authorization request URL. The URL must have the following parameters defined:

      • scope=engage

      • response_type=code

      • redirect_uri=${redirect_uri}

      • To get your client ID, see Register your Client Application for procedure.

      For example, a sample authorization request URL looks like this: https://gatekeeper.srm-integration.pp1.oraclecloud.com/oauth/authorize?scope=engage&response_type=code&redirect_uri=${redirect_uri}&client_id=a9a5fb2b482545172fd6101e3c16cc1e9ba140742aa630b6c3e9055a89e6e9a2

    • Access Token Request: Enter the access token request with the correct URL, client ID, and client secret. For example, a sample access token request looks like this: -X POST -H 'Content-Type: application/x-www-form-urlencoded' -d 'false' 'https://gatekeeper.srm-staging.pp1.oraclecloud.com/oauth/token?code=${auth_code}&client_id=a9a5fb2b482545172fd6101e3c16cc1e9ba140742aa630b6c3e9055a89e6e9a2&client_secret=de969db4808a87746dbaf1fa648d552aa6dd1927da5ed2ee731c7ad62ee61b19&redirect_uri=${redirect_uri}&grant_type=authorization_code'

    • Refresh Token Request: Enter the refresh token request with the URL, refresh token, client ID, and client secret. For example, a sample access token request looks like this:-X POST -H 'Content-Type: application/x-www-form-urlencoded' -d 'false' 'https://gatekeeper.srm-staging.pp1.oraclecloud.com/oauth/token?refresh_token=${refresh_token}&client_id=a9a5fb2b482545172fd6101e3c16cc1e9ba140742aa630b6c3e9055a89e6e9a2&client_secret=de969db4808a87746dbaf1fa648d552aa6dd1927da5ed2ee731c7ad62ee61b19&grant_type=refresh_token'

  4. Save the configuration and test the connection.