Add a Condition and an Action for Every Rule

It's important to remember that you always add a condition and an action for every rule. Any rule without a condition or action can lead to unpredictable results.

• If you don't add a condition, any work item will match this rule. This type of rule will conflict with other well-defined rules. This situation results in a work item matching multiple rules, so it's randomly assigned to any queue that matches any of these rules.

• Add an action to be performed when the condition is satisfied. You add a queue as part of the action. If you don't add an action, the Assignment Manager acts unpredictably and you may face issues in the assignment of work items to queues.

Note: Some examples of incomplete rules that you must avoid:

For more information, see Set Rules for Queue Assignment.