Configure Call Flow Parameters

Here's how you configure call flow parameters:

1. In the Setup and Maintenance work area, go to the following:
   • Offering: Service
   • Functional Area: Communication Channels
   • Task: Configure Call Flow Parameters
2. Specify default settings for all interaction channels in the Default Settings section.
3. In the Administrator-Defined Settings section, specify the settings for the individual interaction channels.
   These settings override the default settings. For example, the default setting is to verify the contact.

   Note: If you specify Yes in the Wrap Up setting, the Wrap Up UI will be displayed, and wrap up details and a transcript for every chat will be saved.
4. Click Save and Close.