Configure Milestones for the First Time in a Newly-Provisioned Environment

When you're first configuring milestones in your newly provisioned, multiple BU environment, after the default BU has been set up for your organization, you must associate the default BU with the ready-to-use milestones.

This required association is a one-time task to enable milestones to be configured for multiple BUs.

1. In the Setup and Maintenance work area, select the Manage Service Milestone Configuration or Manage Service Milestone Configuration for Business Unit task.

   The Select Default Business Unit page is displayed.

2. From the Business Unit Name drop-down list, select the default business unit to assign to the ready-to-use milestones, and click Apply.

   Milestone configurations corresponding to the selected business unit are displayed.