Overview of Milestone Diagnostics

Administrators can use the Service Request Milestone Diagnostics page to validate or troubleshoot your milestone rules. The administrator can run a milestone diagnostics report for a specific service request and view the full evaluation of milestone rules.

The milestone diagnostics report provides the following information:

• Which milestones were applied?

• Which milestones and coverages were considered but not applied?

• From which coverage did an applicable milestone originate?

• Did the milestone apply or not apply based on the associated business unit?