How do I view the milestone diagnostics report?

Here's how you can view the milestone diagnostics report:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Service Entitlements

   • Task: Manage Service Milestone Configuration

2. On the Manage Milestone Configuration page, click Actions > View Milestone Diagnostics.

   The Service Request Milestone Diagnostics page is displayed.

3. Enter the service request number in the Service Request field.

4. Click Check Milestones.

   The milestones that are applicable to the specified service request are displayed in a table, with the corresponding metrics and the following details:

   • Defined for BU: Indicates whether the milestone configuration definition was created for the applicable business unit.

   • Applicable to SR: Indicates whether the milestone from the specified coverage would be applied to the service request.

   • Notes: Provides additional information when the milestone isn't applicable to the service request.