Configure the Create Wrap Up Page using Application Composer

You can configure the Create Page Layout page to automatically populate the fields that are of interest to the agent. The following procedure describes how to configure the Create Wrap Up page using Application Composer.

1. Click Navigator > Configuration > Sandboxes. You can either create a new sandbox, or use an existing one and set it to active.

2. After you activate the sandbox, from the Navigation panel, go to Application Composer.

3. In the Application Composer, select the Service check box from the Object Tags options.

4. In the Standard Objects list, select and expand Service Request > Pages.

5. The Service Request: Pages page contains sections for configuring the different layouts. The Creation Page Layouts section enables users to define new fields. The fields that you define in this layout determine the information that the users are asked to enter when creating the SR. Click the Edit icon to add, remove, and reorder the fields and the buttons available on this form.

6. After you make the required updates, save the layout.

7. To use this layout to view the SRs, select Active to make the layout active for users.