Test the Wrap Up Attribute Tokens and Values

You can use any testing tool of your choice to test the wrap up tokens and values that will be automatically populated for the agent as part of the screen pop process.

To do this, create a new call, and pass the tokens and values for the wrap up attributes you want to automatically populate for the agent. You can use the Interaction API methods to do this:

• newCommEvent()

• startCommEvent()

• closeCommEvent()

For more information about Interaction API methods, see Interaction API.