Configure the Decision Model

Configure the decision model to determine when a survey is sent.

There are two files in the integration package you downloaded in an earlier step. The .par file, which you already used to import the integration package, and the other is a file with the extension .dmn.

You use the .dmn file to configure the PCS decision model. The file is an example of a decision model that uses the service request object. If you don't have the same conditions, use the file as a reference and make changes that suit your needs.

If you want to have multiple decision models for the same object, download the file once and import it multiple times to keep the same type definition. For example, for predefined SRs you can import the .dmn file multiple times with a different name. Otherwise, you must manually copy over all the fields of the SR to each new decision model.

Import and Create the Decision Model

Here's how to import the decision model.

1. On the Oracle Integration home page, go to Decision Models.

2. Click Create.

3. Click Import a Decision Model.

4. Browse for the .dmn file that you downloaded with the integration package.

5. Enter the Name, Space, and Description.

6. Make sure the Open Immediately check box is checked.

   Once you import the decision model, click the model to begin configuring the rules for the survey.

7. Activate the decision model.

For more information about creating and testing decision models, refer to the Creating Decisions chapter of the Using Oracle Process Cloud Service guide.