How do I create a service mapping?

Here's how you create a service mapping:

1. On the Subscription Configuration page, click Dynamic Matrix Configuration > Manage Service Mappings.

   The Manage Service Mappings page is displayed.

2. Click Subscription Entitlements.

   The Edit Service Mapping: Subscription Entitlements page is displayed.

   Note: If you're using Service Contracts, then you navigate to this page by clicking Navigator > Contract Management > Contracts > Tasks > Manage Service Mappings > Contracts Service Entitlements.

3. On the Entities tab, select ServiceRequest.

4. In the ServiceRequest: Details section, click Add Row to add your attribute and select the details, for the mapping.

   Note:

   • All attribute names must have the suffix _Custom.

   • Ensure that Write is disabled for the selected attribute.

5. Click Save.

6. Click the Sources tab (on the same page, Edit Service Mapping: Subscription Entitlements).

7. In Source, select ServiceRequest.

8. Select ServiceRequest in the ServiceRequest: Details > Entity Mappings tab.

9. On the Entitlement: Details > Attribute Mappings tab, click Add Row to create the mapping for the new attribute.

10. Select the attribute that you created in step 4 from the Attribute drop-down list and enter the related View Object Attribute of the service request.

    Note: Ensure that Write is disabled for the selected attribute.

11. Click Save.

12. Click the Services tab (on the same page, Edit Service Mapping: Subscription Entitlements).

13. Select ServiceRequest in the GetSubscriptionEntitlements: Details > Entities tab.

14. In the ServiceRequest: Entities section, click Add Row to create the mapping for the new attribute.

15. Select the attribute that you added in Step 4 from the Attribute drop-down list and enter the values.

    Note: Ensure that Write is disabled for the selected attribute.

16. Click Save and Close.