Overview of Condition Columns

The application has a default entitlement type called Subscription Entitlements (or Contracts Service Entitlements), which is a matrix class, and a corresponding service mapping that you select when you create your standard coverage.

This default matrix class defines the structure of the entitlement rules for the standard coverage, including the condition columns (Severity and Channel Type), and result columns (Calendar, and milestone values and warning thresholds). Condition columns in the coverage are compared to field values in a service request to determine which line is applicable, and the result columns display the schedule, milestones, and thresholds that are applied.

You can use other columns from the service request as condition columns in coverages, by editing the service mapping and creating your own matrix class. To do this, first modify the service mapping to add the intended attribute. After you modify the service mapping, create a matrix class including the attributes, and then select the matrix class as the entitlement type for a standard coverage.