Create an Integration User for the Social Channel

To integrate Fusion Service with Social Cloud, Oracle recommends that you create a user specifically for the integration. The integration user must be able to call the Fusion Service service catalog or event catalog web services from Integration Cloud.

Here's how you create an integration user along with information on what privileges you provide to what role:

The following procedure describes how to create an integration user and what privileges to provide to the role.

1. Sign in to the application as an administrator.

2. Select Navigator > My Team > Users and Roles. The Search Person page is displayed.

3. Click Create. The Create User page is displayed.

4. Enter the following details for the new user:

   Field	What you enter or choose
   Last Name	The last name of the user.
   Email	The user's valid email address.
   Hire Date	Choose today's date.
   User Name	The user name of the user.
   Person Type	Choose Employee from the drop-down list.
   Legal Employer	Chose the legal employer from the drop-down list.
   Business Unit	Choose a valid business unit.
   Send user name and password	Choose this option.
   User Log in	Enter the user name that you created.
   Password	Enter the password for the user.

5. Save the user details.

   An email is sent to the address after the user has been created.

6. Check the user credentials sent in the email, sign in as the new user, and reset the password.

   After creating the user, sign in to the security console and add the following roles to the integration user

   • SOA Operator

     This is a duty role. It can't be directly assigned to a login using security console. Create an enterprise role as a parent of SOA Operator and associate that enterprise role to the integration user.

   • Customer Service Representative

   • Resource