1. Implementing Service Center with the Classic User Experience
  2. Create the Oracle Integration Cloud Flows for Work Orders Integrated with Other Applications

Create the Oracle Integration Cloud Flows for Work Orders Integrated with Other Applications

Create the Oracle Integration Flows to synchronize the work order to the other application.

In OIC:

  1. Create a flow based on the Work Order Created Business Event

  2. Create a flow based on the Work Order Updated Event

The filter expression for each of the flows must be:

<xpathExpr xmlns:inp1='http://xmlns.oracle.com/apps/crm/service/fieldservice/workOrderService/types/' xmlns:nsmpr0='http://xmlns.oracle.com/apps/crm/service/fieldservice/workOrderService/'>$eventPayload/inp1:result/nsmpr0:WoIntegrationCd = '<Integration Code>'</xpathExpr>

Where <Integration Code> equals the integration code from the Manage Work Order Integrations task.

To see an example of the create and update flows, download the Oracle Field Service Cloud integration flows and import them into OIC.