Overview of Oracle Field Service

Oracle Fusion Service and Oracle Field Service integration supports customers who want to synchronize Fusion Service work orders with activities in Field Service. Synchronization is done using Oracle Integration as the backbone for mapping and information exchange.

The integration supports the following:

• Creating Fusion Service work order which triggers the creation of an Field Service activity.

• Creating a Field Service activity from an Fusion Service work order including:

  • Update

  • Reschedule

  • Cancel

• Updating Fusion Service work orders from Field Service including:

  • Update

  • Move

  • Start

  • Suspend

  • Cancel

  • Not Done

  • Complete