downgradeCommEvent

This method is called by the toolbar to inform Fusion Service that a new channel has been removed from an existing engagement. For instance, an agent who's chatting or video conferencing with a customer, has a disconnection..

Note: If a closeCommEvent is received for the initial or primary channel of communication it's assumed that any attached communications are also disconnected.

Here's the downgradeCommEvent parameters:

Parameter	Description
channel	Name of the channel for which the method is called. For more information on what channels are available, see Channel Type Data..
eventId	A toolbar generated media event identifier. The same parameter value must be used for all method invocations for a communication. This parameter is stored with internal interaction record.
channelType	The type of channel for which the method is being called. For more information, see Channel Type Data.
downgradeChannel	The name of the newly added channel.
downChannelType	The type of the newly added channel.
downEventId	The unique media item identifier for the new communication method. Note: Fusion Service doesn't expect newCommEvent, startCommEvent, or closeCommEvent for these attached engagements.
inData	An object containing information about incoming events for customer identifiable data, along with attributes containing the names of system or user-defined defined tokens.
callback	Returns results to the caller toolbar.