upgradeCommEvent
This method is called by the toolbar to inform Fusion Service that a new channel has been added to an existing engagement. For example, an agent is chatting with a customer and decides to start a video conference to clarify a concept.
Here's the upgradeCommEvent parameters.
Parameter |
Description |
---|---|
channel |
Name of the channel for which the method is called. For more information on what channels are available, see Channel Type Data. |
eventId |
Toolbar generated media event identifier. The same parameter value must be used for all method invocations for a communication. This parameter is stored with internal interaction record. |
channelType |
The type of channel for which the method is being called. For more information, see Channel Type Data. |
upgradeChannel |
The name of the newly added channel. |
upgradeChannelType |
The type of the newly added channel. |
upgradeEventId |
The unique media item identifier for the new communication method. Note: Fusion Service doesn't expect newCommEvent, startCommEvent, or
closeCommEvent for these attached engagements.
|
inData |
An object containing information about incoming events for customer identifiable data, as well as attributes containing the names of system or user-defined defined tokens. |
callback |
Returns results to the caller toolbar. |