Enable Cancel Part Orders in Service Logistics for Canceled Work Orders

The work order cancel process automatically attempts to cancel any part orders associated with a work order when a user tries to cancel the work order. You can select the work order statuses where you want the cancellation process to be enabled.

If part orders can't be canceled, a user can still cancel the work order and those part orders are handled through reverse logistics.

To enable the cancel process:

Setup and Maintenance

• Offering: Service

• Functional Area: Work Order

• Task: Manage Work Order Integrations

1. On the Manage Work Order Integrations page, select the row for the work order integration where you want to enable the cancel process.

2. On the Status tab in the Details region, select the Enable Cancel Process check box

   for any of the items with a status category of canceled.

   If the status is anything other than canceled, the Enable Cancel Process check box is disabled.

3. Click Save and Close.