Manage Work Order Statuses

Use the Statuses tab on the Manage Work Order Integrations page to manage work order statuses.

Note: You must have a role that contains the following privileges to perform this task:

To manage work order statuses:

In the Setup and Maintenance work area, go to the following:
- Offering: Service
- Functional Area: Work Order
- Task: Manage Work Order Integrations
Select the row of the integration you want to manage the work order statuses.
Select the Status tab in the Details region.
Change the status codes to your preference.
Add new statuses for generic or other work orders.

The following table shows the parts of work order statuses.

Column	Editable	Description
Status Code	No	Predefined status code. Work order status codes can't be deleted.
Status	Yes	Status that appears on work orders in Fusion Service.
Status Category	Yes Options are: Canceled Closed Open	Category which an agent can filter work order statuses when querying work orders from the work order tab.
Display Order	Yes	Determines the sort order of the work order types on the work order page.
Description	Yes	Description of the status. This description doesn't appear anywhere outside of the setup task.

The following table shows predefined values for work order statuses.

Status Code	Status	Status Category	Description
ORA_SVC_WO_CANCEL_SUBMITTED	Cancel Submitted	Canceled	A cancellation request was submitted for the work order.
ORA_SVC_WO_COMPLETE	Complete	Closed	The activity was completed.
ORA_SVC_WO_NOT_DONE	Not Done	Closed	The activity wasn't completed. Create a new work order and schedule work to continue another day.
ORA_SVC_WO_CANCELED	Canceled	Canceled	The work order activity was canceled.
ORA_SVC_WO_SUSPENDED	Suspended	Closed	The activity is delayed and the work continues later in the day.
ORA_SVC_WO_PENDING	Scheduled	Open	An activity was created and is now scheduled.
ORA_SVC_WO_STARTED	Started	Open	The activity is in progress.
ORA_SVC_WO_SUBMITTED	Submitted	Open	A work order was submitted.