How do I enable notifications?

A notification is an alert for users such as service agents and managers, to notify them about an event on the service request, and enable them to take the necessary actions.

As a prerequisite, to allow users to view notifcations, you must enable a profile option.

Enabling notifications is a global setup and feature opt-in step. Here's how you enable the notifications feature for service requests:

1. Sign in to the application as a setup or administrator user.

2. Navigate to Setup and Maintenance.

3. Select the Service offering.

4. In the Functional Areas section, select Change Feature Opt In.

5. Select the Enable check box for in the Productivity Tools row.

   When the Notifications feature is enabled, bell notifications are automatically enabled for service requests.

6. Click the Edit icon in the Features column of the Productivity Tools row.

7. Enable your required notification delivery channels:

   • To enable push notifications for mobile devices, select the Enable check box for Mobile Notifications.

   • To enable browser notifications, select the Enable check box for Browser Notifications.

   • To enable email notifications, select the Enable check box for Use Email as a Notification Delivery Channel.

8. Click Done on the Edit Features Productivity Tools page.
9. Click Done.