How do I set up groovy notification triggers?

As an administrator, here's how you configure notifications after you have enabled the notifications feature:

1. Define notification triggers as Groovy scripts in Application Composer, containing the conditions that must be met for each notification. Notifications are triggered when the defined conditions are met. For example, a trigger can be defined to send a notification when a high severity SR has been assigned to an agent.

   For more information about defining notification triggers, see the "Define Notification Triggers" section.

2. Configure the notification preferences using the Notification Preferences page. For example, to specify the notification message using SmartText, and the notification recipient.

   For more information about notification preferences, see the "Set Notification Preferences" section.

Note:

• You can temporarily disable all notifications using the profile option SVC_DISABLE_BO_NOTIFICATIONS. Oracle recommends to use this option when you're doing a bulk import of data, so that you don't get multiple notifications.

• You can temporarily enable or disable specific notifications from the Notification Preferences page.