Oracle Cobrowse

Oracle Cobrowse Cloud Service is a collaboration tool which helps agents collaborate with customers. Agents work on customer's screen during real-time voice or chat interactions and guide them to resolutions.

Agents gain a better understanding of customer issues, resolve issues more quickly, and give the customer a greater level of understanding. Agents can also use Cobrowse as a sales conversion and customer support tool.

Oracle Cobrowse Cloud Service is available as both a standalone solution or as an integrated feature of Oracle Fusion Service.

Note: To use Oracle Cobrowse, you must deploy the Cobrowse launcher script on your web site. For more information, refer to the Related Topics list.