Overview of General Work Order Setup

You can set up generic work orders, work orders integrated with Oracle Field Service, or work orders that are integrated with other applications.

Generic work orders are enabled and ready to use in Oracle Fusion Service.

If you don't want to use work orders:

If you don't want to use work orders, you can opt out. To do this:

1. In the Setup and Maintenance Work Area go to the following:

   • Offering: Service

   • Functional Area: Change Feature Opt In

2. Deselect the Enable check box in the Work Order row.

3. Click Done.

If you're already using Field Service Work Orders:

If you're using Field Service Cloud work orders prior to release 19.10, you must enable the generic work order.

1. In the Setup and Maintenance Work Area go to the following:

   • Offering: Service

   • Functional Area: Work Order

   • Task: Manage Work Order Integrations

2. Enable the Generic Work Order.

   Note: Once you enable this, the work order is exposed to the end user, so set up the generic work orders before you enable it.

3. Click Save and Close.

Note: You can manage access to service work order data security for your users through system access groups and predefined rules. See the topics in the Users and Security chapter in this guide.