Manage Work Order Integrations

In this task, you manage integrations for generic work orders integrated with other applications, and field service work orders.

Note: You must have a role that contains the following privileges to perform this task:

To manage work order integrations:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Work Order

   • Task: Manage Work Order Integrations

   In the Work Order Integration section you can:

   • Rename the work order

   • Choose the display order for the Create work order button

   • Change the description of the work order

   • Create a new type of work order such as a work order integrated to another application

   • Enable the work order to display on the Create button

     Note: If you have more than one work order enabled, the user sees a drop-down list on the Create button.

   The Work Order Integration page shows the different work order types. Predefined integrations are:

   • ORA_WO_INT_SVC: Work orders that aren't integrated with an external application.

   • ORA_WO_INT_OFSC: Work orders that are associated to an activity in Oracle Field Service Cloud.

In the Work Order Details section of the page you associate the status and types specific to each integration.