1. Implementing Service Center with the Classic User Experience
  2. Overview of the Media Toolbar API

Overview of the Media Toolbar API

Media toolbar APIs are a set of JavaScript functions delivered by Oracle to enable Computer Telephony Integration (CTI) partners to integrate their media toolbars with Oracle Fusion Service.

These APIs facilitate communication between the media toolbar and Oracle Fusion Service to exchange the following in response to inbound or outbound interaction requests:

  • Configuration information

  • Events

  • Payload data

When enabled, Oracle Fusion Service loads the toolbar and the media toolbar APIs in an iFrame within the browser.

CTI partners can optionally use Live Window to load their media toolbar. Live Window is a user interface in a dedicated window that assists agents in handling interactions with customers using telephony and real-time web channels. For more information on Live Window, see the topic, "Overview of Live Window and Companion Tab".

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