Configure Live Window and Companion Tab for CTI

This topic describes how to configure Live Window and Companion Tab for CTI.

To configure Live Window and Companion Tab:

In the Setup and Maintenance work area, click the Tasks tab icon.
Select Search.
Search for the following string:

Manage Media Toolbar Configuration

This displays the Manage Media Toolbar Configuration page.
Click the Add New icon to add a toolbar.
Enter a toolbar name.
Select Enabled to make the toolbar active. If a default toolbar is already specified, the new toolbar you're creating is Disabled by default.
The Layout is selected as Embedded (Horizontal) by default. Select Live Window (Vertical).
Enter the domain name. This configuration entry will help you in URL redirection. If you enter the domain name in the Domain Name field, then the application allows cross-origin requests from hosts within the same primary domain or any sub-domain. For example, if you have set the Domain Name to provider.com, then requests from the following URLs are allowed:

Configured URL: https://generaltoolbar.provider.com/toolbar.html to Redirected URL: https://customerspecifictoolbar.provider.com/toolbarForCustomerX.html.
Specify the communication panel URL in the Communication Panel URL text box.

Note: This URL is derived from the third-party telephony partner application that you have installed to integrate the toolbar.
Enter the label in the Communication Panel field.
Select Yes in the Companion Tab field to display the companion Tab in the Live Window.
Enter the Label to appear on the Companion Tab.
Enter an optional Communication Tab Default URL that was provided by your telephony partner. This content is displayed on initialization of the Live Window.
To enable Live Window notification, select Enabled for the Live Window Notification option.
(Optional) To make Live Window the default toolbar, select the check mark icon in the Default column of the Live Window row.
Click Save or Save and Close.