Schedule Jobs for Sending Surveys and Collecting Survey Responses

In this task, you schedule and manage jobs. A job identifies all the service requests that are applied to decision rules that you configure.

For example, send a survey to the primary contact of all service requests that have been closed since the last job run. In this example, SurveyMonkey is used as the sample job.

1. From the Integrations page in Oracle Integration, search for the survey job SurveyMonkey Optimized Survey Request Job.

2. Select Schedule from the hamburger menu under Status.

3. On the Schedule page, click the Edit icon.

   You can edit the type, frequency, effective dates, and so on.

   Note: To schedule a survey, your survey must be active in Fusion Service.

4. Click Start Schedule.

5. Click Start Schedule on the Scheduled Run window.

Note: Scheduled jobs can use a lot of resources. Consider scheduling your jobs for off-hours, or only once or twice a day. If you're using SurveyMonkey, activate the schedule for both of the following jobs using the steps in this procedure.

• SurveyMonkey Optimized Survey Request Job locates the records that match the rules and sends the requests to the third-party supplier.

• SurveyMonkey Survey Response Sync Job goes out to the third-party supplier, gets the survey responses, and brings them into Fusion Service so BI reports can be run to view the data.