Verify the Survey Integration is Working

You can now test the integration flows.

Verify the Integration is Working

Follow these steps to verify that the integration is working. In this example, we verify the integration for the third-party supplier SurveyMonkey.

1. If you haven't already done so, create a test survey in SurveyMonkey with a corresponding message.

   For more information, see the topic Create your SurveyMonkey Survey.

2. Create a test rule. Refer to the topic in this chapter about configuring the Process Cloud decision model.

3. Go to Manage Survey Templates task and create a test survey.

4. Make sure that:

   • The SurveyMonkey survey is visible under External Survey.

   • The Decision Model Space and Decision Model Name display the test rule.

5. You can test the survey by creating a test Primary Contact and test SR that satisfies the rule you created.

6. Wait for the job to run.

7. You should receive the test survey in the test primary contact's inbox.