Set Up a Scheduled Process to Synchronize Slack Users

This is a required step for Service from "How You Set Up a Slack Channel for Your Fusion Application".

(Required for your service application, Not Required for your sales application)

To set up a scheduled process to synchronize Slack users:

1. In the Navigator for your Fusion application, click Scheduled Processes.

2. In the Overview page, click Schedule New Process.

3. Specify the name as Sync All Slack Resources.

4. Click Advanced.

5. Schedule the job to execute on a recurring basis.

You have now completed the setup of the Slack channel for collaboration. While composing messages in the Messages tab of an SR, all the Slack channels and users for a corresponding workspace appear in the To drop-down list.