Configure the Media Toolbar

To configure the media toolbar, do the following:

An administrator can configure the redwood toolbar. The media toolbar is displayed in the following ways:

• If the company has enabled partner Computer Telephony Integration (CTI) service.
• When the signed-in user has the access privileges to a toolbar.

An administrator can configure multiple media toolbars, and specify a default. The default toolbar gets assigned to all users.

Note: You can set the toolbar with the greatest number of users as your default toolbar.

An administrator can also set other users to the non-default toolbar, or alternatively the agents can do this themselves.

An administrator can set the alternative toolbar for users by using the SVC_OVERRIDE_PARTNER_TOOLBAR_SELECTION profile option and creating a user row with the alternative toolbar for each user.

Agents can set an alternative toolbar by doing the following:

1. Click the Settings and Actions menu, and select Set Preferences.
2. Click Media Toolbar, and then click the Override Media Toolbar drop-down list and select the alternative toolbar.
3. Click Save and Close, then log out and log back in.