Overview of the Media Toolbar API

Media toolbar APIs are a set of JavaScript functions delivered by Oracle to enable Computer Telephony Integration (CTI) partners to integrate their media toolbars with ServiceCenter.

These APIs facilitate communication between the media toolbar and ServiceCenter to exchange the following in response to inbound or outbound interaction requests:

• Configuration information

• Events

• Payload data

When enabled, ServiceCenter loads the toolbar and the media toolbar APIs in an iFrame within the browser.