What dynamic forms can I extend?
The Service Center UI is highly extensible. This topic gives you an overview of what layouts in the Service Center Service Request UI then you can extend using Visual Builder Studio.
The following two tables list many of the dynamic forms that you can configure, and many of the dynamic tables, used for service requests, that you can extend.
|
Dynamic Form Name |
Description |
|---|---|
|
Create Service Request |
Use this to extend the Create Service Request form. |
|
Copy Service Request |
Use this to extend the Copy Service Request form. |
|
Service Request Spotlight |
Use this to extend the SR Summary Region of the SR. |
|
Service Request Contact Summary Layout |
Use this to extend the SR contacts section in the SR Summary Region the SR. |
|
View Service Request Contact Collapsed Layout |
Use this to extend the Contacts Summary form in the related panel section of the SR. |
|
View Service Request Contact Expanded Layout |
Use this to extend the Contacts Details form in the related panel section of the SR. |
|
Service Request Attachments Layout |
Use this to extend the SR Attachments section in the SR Summary Region of the SR. |
|
Service Request Team Summary Layout |
Use this to extend the Service Request Teams section in the SR Summary Region of the SR. |
|
View Service Request Team Layout |
Use this to extend the SR Team Members dynamic form in the related panel section of the SR. |
|
Service Request Linked Articles Summary Layout |
Use this to extend the SR linked articles section in the SR Summary Region of the SR Details form. |
|
Service Request Details (View Mode) |
Use this to extend the read-only SR Details form. |
|
Service Request Summary (Edit Mode) |
Use this to extend the editable SR Details form. |
|
Service Request Source and History (Edit Mode) |
Use this to extend the editable form of the Source and History section in the SR Details form. |
| Category Details | Use this to add custom fields the Categories List form. |
| Create Category | Use this to add custom fields the Create Category form. |
| Update Category | Use this to add custom fields the Update Category form. |
|
Dynamic Table Name |
Description |
|---|---|
|
Edit Service Request Contact Layout |
Use this table to extend the SR Contact list in the SR details page. |
|
Team Section Table Layout |
Use this table to extend the SR Teams list table in the SR details page. |