Enable Collaboration With Microsoft Teams in Functional Setup Manager

You can enable collaboration of Service Center with Microsoft Teams by turning on the administration UI.

After the administration UI is turned on, you can see all the tasks related to Microsoft Teams integration in Functional Setup Manager (FSM). For example: Manage Microsoft Teams Credentials, Manage Collaboration Network Credentials, and Manage Collaboration Actions. The Manage Collaboration Actions task takes you to all the actions in the administration UI.

To enable collaboration of Service Center with Microsoft Teams in FSM:

1. Sign in as an administrator or a setup user.

2. Navigate to the Setup and Maintenance work area and select the Service offering.

3. Select the Communication Channels functional area.

4. Click the Change Feature Opt In link.

5. On the Opt In: Service page, select the Productivity Tools row.

6. Ensure that the Enable check box is selected and click Edit in the Features column.

7. On the Edit Features: Productivity Tools page, navigate to the Collaborate using External Networks region.

8. For Microsoft Teams, select the Enable check box.

9. Click Done.