How do I collaborate with Slack?

Using Slack, your service agents can securely collaborate with subject matter experts to quickly resolve customer questions and issues.

You can integrate your sales and service application with Slack using two different methods. These methods are described in detail in the Slack Channels chapter of the Oracle Fusion Service Implementing Service guide.

Note:

The Send Additional SR Fields to Slack section isn't applicable for Redwood Service Center. So you can ignore the following topic in that section: Send Additional Fields When an SR Is Forwarded to Slack.