How You Interpret the Times Displayed for the Access Points

This table shows some examples of times displayed for each sample email address in the Access Point Setup region.

No.	Access Point	Last Read Time	Last Successful Read Time	Last Successful Process Time
1.	[e-mail]	7/17/2018 3:00 a.m.	7/17/2018 3:06 a.m.	7/17/2018 3:06 a.m.
2.	[e-mail]	7/19/2018 7:30 a.m.
3.	[e-mail]	7/19/2018 7:36 a.m.	7/18/2018 7:36 a.m.	7/18/2018 7:36 a.m.
4.	[e-mail]	7/19/2018 7:36 a.m.	7/19/2018 7:36 a.m.
5.	[e-mail]

Here's how you interpret the above examples of times displayed for the access points in the Access Point Setup region:

Possible scenarios	What this means	What you need to do
[e-mail] in the previous table: Last Read Time has a value. Last Successful Read Time has a value. Last Successful Process Time has a value. One of the following conditions is satisfied: All the values are synchronized. The Last Successful Read Time and Last Successful process time values aren't earlier than the Last Read Time.	The process works correctly without any issues.	You don't need to do anything.
[e-mail] and [e-mail] in the previous table: One of the following conditions is satisfied: Last Read Time is later than the Last Successful Read Time. Last Read Time has a value, but Last Successful Read Time and Last Successful Process Time are blank.	An email is read by the UMS server, but the email isn't delivered to the access point. Note: After you register the access point, emails are successfully delivered to the access point.	Do the following: Starting from the Last Successful Process Time, verify till the current time and see if any Last Successful Read Time exists. For [e-mail], starting from about 30 to 40 hours earlier than the Last Read Time, verify whether anything is wrong with respect to the access point. For example, the initial setup may be wrong. For [e-mail], a Last Successful Read Time is displayed, and it's later than the Last Successful Process Time. This implies that a mail has been read recently, but hasn't been processed successfully. See if any records have the DELIVERY_TO_CLIENT_FAILURE or DELIVERY_TO_CLIENT_PENDING status. For more information about searching for records, see "Troubleshoot Access Point Issues". Register the access point.
[e-mail] in the previous table: Last Successful Process Time is blank.	The scheduled inbound poll job has never received an email.	Do the following: Check whether the inbound poll job called Retrieve Inbound Email Messages is scheduled or if an error is occurring. If the job isn't scheduled, then schedule a new job by going to Scheduled Processes from the menu in the application.
[e-mail] in the previous table: All the columns are blank.	The UMS is unable to read emails from your inbox either because the UMS setup isn't done or the UMS configuration is wrong.	Do the following: Verify whether the UMS setup is completed. Complete the setup if required. Verify whether the UMS configuration is correct. Correct the configuration if required.