Translate Display Name of Communication Channels into Installed Languages

By default, the display name for each of your communication channels is the same in the base language and in all the installed languages. However, the names are translatable, so you can provide language-specific display names in all the installed languages in the application.

To translate the display name of a communication channel into all the installed languages:

1. In the Setup and Maintenance work area, go to the following:

   • Offering: Service

   • Functional Area: Communication Channels

   • Task: Manage Communication Channels

2. On the Service Channels page, in the Account Name column, click the link to the channel whose display name you want to translate.

   The Edit Channel window is displayed.

3. Click the Translation Editor.

   The Edit Translations window is displayed, showing different rows for the channel display name in the base language and the installed languages.

4. Click the row for the first installed language.

5. In the Display Name field, specify the selected channel display name in the corresponding installed language.

6. Click OK.

7. Starting from step 2, repeat all the steps for each channel.