Use the Slack Channel for Collaboration

Slack is a team communication tool that facilitates synchronous communication across different devices.

People across departments can use Slack to work together to make better and faster business decisions.

You can set up the integration of Slack with Oracle Service Center, and this helps your company in the following ways:

• Service agents can collaborate with subject matter experts to resolve customer questions and issues faster.

• Notifications are triggered to Slack users and channels when certain events occur on an object. For example, when a service request is set to critical or when an opportunity is closed.

Oracle supports both public facing and workspace private uses of Slack.

For Slack security layers, Oracle supports https respecting Oracle Fusion and Slack signing key secret, including Oracle Fusion data security using PUDs framework (a proxy user framework). The credentials are stored in a credential store. No one has access except the application, but an administrator can configure it.

Slash commands can be configured. There's a configuration page where you can configure slash commands.

APIs are managed through an admin page that interacts with WLD credentials store.