1. How do I get started with Fusion Knowledge Management in the Redwood User Experience?
  2. Create an Article

Create an Article

As the knowledge author such as Anne, you can do these steps to create an article:

  1. From the Springboard, select Knowledge > Authoring.

  2. Click Create Article.

    You should be able to see the list of available content types including the custom content types. For example, John has created a custom content type named Troubleshooting.

    Note: A list of content types may not appear if your knowledge-author user account was created recently. Please try again after a little time passes.

  3. Select the custom content type. For example, Troubleshooting.

    The New Article page appears.

  4. Provide the article content in the respective fields. For example:
    • Troubleshooting Title: How do I change the delivery date for the laptop I have ordered?
    • Problem Description: When I placed the order, the system automatically set the delivery date. How can I change the delivery date?
    • Resolution: To postpone the delivery date, just change the date in the Delivery Date field on the Manage Orders page. To get the laptop delivered before the delivery date, select the Express Delivery checkbox and provide the Express Delivery Date. Please note that selecting the Express Delivery option might incur additional charges.
  5. For the Start Date, select a date and time in the future.
  6. For User Groups, search and select the required user group. For example, Vision Service User Group.
  7. Click Create.