1. How do I get started with Fusion Knowledge Management in the Redwood User Experience?
  2. Publish an Article

Publish an Article

Signed in as the Knowledge author, you can complete these steps to publish an article:

  1. From the Springboard, select Knowledge > Authoring.
  2. Search and click the article you want to publish. For example, "How do I change the delivery date for the laptop I have ordered?"
  3. From the Actions menu, select one of the following:

    • Schedule Publication: This option appears if the start date of the article is in the future.

      A message appears mentioning that the article will go live on the start date, and the status of the article changes from Draft to Scheduled. The article gets published at the date and time specified in the start date.

    • Publish: This option appears if the start date of the article is in the past.

      A message appears mentioning that the article is now published, and the status of the article changes from Draft to Live.