1. How do I get started with Fusion Knowledge Management in the Redwood User Experience?
  2. Verify your Knowledge Implementation Setup as a Customer Service Representative

Verify your Knowledge Implementation Setup as a Customer Service Representative

It's now time to verify your implmentation of knowledge as a customer service representative.

As a customer service representative, you should be able to:

This flowchart shows how a customer service representative navigates to search articles and link articles to service requests.

This flowchart shows the steps performed by a customer service representative to verify the knowledge implementation.