Create Users

The Initial User does not have all the roles, duties, and privileges required to do the setup mentioned in our case study. So an initial user such as Bonnie has to create a couple of custom setup and application users and assign them all the required roles, duties, and privileges:

• Custom Setup user, John Allens: This user does the actual implementation.
• Custom Knowledge Author, Anne Balmer: This user verifies the implementation.
• Custom Customer Service Representative, Devon Smith: This user can use knowledge articles to easily find solutions to customer issues. Also, this user can link articles to service requests.

This diagram describes the setup and application users, roles, duties, and privileges required to do the setup mentioned in the Vision Corp. case study.