What You Will Be Able to Do After Completing the Setups

After you complete the setups described in this guide, your organization's:

• Setup user should be able to:
  • Create user groups, content types, jobs, roles, and users
  • Assign roles to users
  • Assign locales to author users
  • Schedule knowledge processes
• Authors should be able to:
  • Create articles using custom content types
  • Publish articles to the knowledge base
• Customer service representative should be able to:
  • Use My Knowledge to search for articles
  • Link articles to service requests