Implementation Overview
You can use this playbook to get started with the implementation of Knowledge Management in Redwood User Experience.
At a high-level, this is what you need to do to implement Knowledge Management:
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Enable Knowledge Management in Redwood User Experience
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Implement Knowledge Management
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Verify implementation
This flowchart illustrates these implementation steps and provides information on the related roles and UIs.
![This flowchart shows the steps that the initial user needs to perform to enable knowledge management for Redwood user experience.](images/01_enable_km.png)
![This flowchart shows the steps that the setup user needs to perform to implement knowledge management.](images/02_implement_km.png)
![This flowchart shows the steps that a knowledge author and a customer service representative need to perform to verify the knowledge implementation.](images/03_verify_km.png)